- ID & License: A valid ID card and driving license held for a minimum of 3 months from the same country.
- Payment: A credit card.
- Age Limit: Age range must be between 21 and 65 years old.
- Identification & License: A passport and an international driving license.
- Payment: A credit card.
- Age Limit: Age range must be between 21 and 65 years old.
Yes, you can drive the car outside Saudi Arabia.
However, you will need to obtain a cross-border authorization letter from any of the rental locations before exiting the Kingdom.
Yes, you can pick up and return the car during official holidays, depending on the individual branch’s operating schedule.
Be sure to check the specific branch details and opening hours before planning your trip.
Yes, you can extend your rental period.
To do so, you must contact the branch and request an extension 24 hours before your contract ends. You will also need to present the car at the branch to finalize the extension and ensure continuous insurance coverage.
All Rento cars are insured with passenger liability protection, third-party property damage, and unlimited third-party injury according to the terms and conditions of the insurance policy. Specify whether the insurance is comprehensive or third-party and the deductible in case of accidents.
Rento has a diverse and modern fleet of cars available.
To view all the available models, categories, and options, you can check the Fleet Page on the website.
- Online Payment: Credit cards and Mada.
- In-Branch: Cash at the branch.
- Bank Transfer: Direct transfer to Rento company accounts.
Upon completing a successful payment, a confirmation SMS will be sent to your registered mobile number immediately.
Method: You can book online through the website to take advantage of exclusive online offers.
Advance Notice: Bookings must be made at least 6 hours before pick-up.
Booking Steps:
- Select Branches: Choose your pick-up branch (and return branch if different).
- Select Timing: Choose your pick-up and return time (minimum 1-day rental).
- Select Car: Pick your desired car from the available options.
- Additional Options: Choose any extra services as desired.
- Review & Agree: Review all booking details, terms, and conditions, then click Agree.
- Payment: Choose your payment method and complete the transaction.
Once completed, your booking will be confirmed, and you will receive a confirmation message with your booking number.
Rento provides several additional services, including:
- Baby Seat
- Rento Insurance
- Car Delivery to Your Location
- International Authorization
(Note: You can check the specific cost for each additional service directly on the website during the booking process.)
If the car you booked is not available, Rento will provide a car from the same category. If a car in that same category is also unavailable, you will be offered an upgrade to a higher category free of charge according to the terms and conditions.
When the car is returned, the authorization is automatically canceled on Absher.
You can check the cancellation status directly through your Absher account. If it still hasn’t updated, you can reach out to customer service to assist you:
Online: Contact via the Contact Us page on the website.
Phone: 920019993 or 0536019993
An additional deposit may be required for the car and varies depending on the vehicle model.
Rest assured that your rights are fully protected, and the deposit amount follows Rento’s policy guidelines.
If there is an issue with your ID or driving license resulting in a deduction:
- Policy: Under the pre-booking terms and conditions agreed upon during booking, one day’s rental fee is deducted in this situation.
- Details: We apologize for the inconvenience, but these pre-booking terms apply when the required documentation cannot be validated.
Yes, discounts are offered on monthly rentals.
You can browse ongoing offers on the Promotions/Offer page, check social media platforms, or contact customer service at 920019993 or 0536019993 for more details.
You can find all branch locations directly on the website, or by contacting customer service:
- Phone:
920019993or0536019993
You can submit a suggestion or complaint by contacting customer service directly:
- Customer Service & WhatsApp:
920019993or0536019993 - Social Media: Reach out via any of the social media platforms listed on the homepage of the website.
You can exchange your car by visiting the nearest Rento branch to you.
You can upgrade your car by visiting the nearest Rento branch to you. Please note that each car model or category has a different rental value, so additional charges may apply based on the upgraded vehicle selected.
If you left personal belongings inside the car after returning it, please contact customer service as soon as possible so they can assist you:
- Customer Service:
920019993or0536019993
- Full Refund: You can cancel your booking at least 24 hours before your scheduled pick-up time to receive a full refund.
- Partial Refund: If you cancel less than 24 hours before the pick-up time, one day’s rental fee will be deducted, and the remaining balance will be refunded to you.
How to Cancel & Processing Time:
- Method: Cancellations can be completed directly through the website.
- Refund Timeline: Your refund will be processed within 7 to 14 business days.
No, the prices on the website do not inclusive taxes.
Yes, a replacement car is provided if needed.
Our Maintenance team will first attempt to quickly repair the car on-site. If the issue cannot be resolved on the spot and the vehicle requires workshop entry, a replacement car will be provided to you.
In the event of a vehicle breakdown, the Maintenance team will contact you within 20 to 30 minutes.
You will be granted Rento membership from your first completed rental transaction.
Yes, there is a dedicated department for corporate rentals.
- Phone:
0555062778 - Email: corporate.rental@rentocars.com
Yes, but there is a grace period as stipulated in the contract terms—with a maximum delay of 2 hours—which does not include additional services.
If the vehicle is returned after the grace period ends, late return charges will apply according to the contract conditions.
The minimum rental period from Rento is 24 hours (1 day).
