Terms and Conditions for Using the Application
Article 1: Introduction
This portal or electronic platform is owned by Moken Co. Ltd., Commercial Registration No. (1010143888), operating under the trademark “Rento”, hereinafter referred to as the “Company”. The user of the application or the beneficiary of its services is hereinafter referred to as the “Client”.
The Company provides this application to individuals and corporate entities within the Kingdom of Saudi Arabia. Access to and use of this application are subject to these Terms and Conditions as well as the applicable laws and regulations in the Kingdom.
The Client’s access to, registration in, or use of any services provided by the application constitutes explicit approval and acceptance of these Terms and Conditions, whether as a registered or unregistered user. This consent takes effect from the date of the first use of the application.
Article 2: Definitions
For the purposes of these Terms and Conditions, the following words and phrases shall have the meanings ascribed to them below, unless the context otherwise requires:
- 1. The Company: Moken Co. Ltd., owner of the trademark “Rento”.
- 2. The Application: The application, website, or electronic portal belonging to the Company.
- 3. The Client: Any natural or legal person who uses the application or benefits from its services.
- 4. The Service: Vehicle reservation and rental services, along with associated services provided by the Company through the application.
- 5. The Reservation: A request submitted by the Client to reserve a vehicle according to the details, schedules, and prices displayed in the application.
Article 3: Intellectual Property Rights
Ownership of the application, the trademark “Rento”, names, logos, electronic addresses, and all content including texts, images, graphics, designs, templates, files, databases, software, and multimedia belongs to the Company or its licensors, protected under relevant statutory laws.
No content of this application may be copied, republished, distributed, modified, or commercially/promo tally exploited, in whole or in part, without obtaining prior written consent from the Company.
Article 4: Nature of the Application
The application is one of the official electronic channels approved by the Company to provide information regarding vehicle rental services, offers, prices, and discounts, enabling Clients to submit reservation requests and benefit from available electronic services.
The display of vehicles, prices, or services in the application does not constitute a final binding commitment by the Company to complete the reservation or rental until the request is confirmed, statutory and contractual requirements are met, and the electronic or unified rental agreement is executed, as applicable.
Article 5: Use of the Application
The Company manages the application, updates its content, facilitates communication with Clients, and receives requests and feedback regarding services.
Services listed in the application are provided within the Kingdom of Saudi Arabia and are subject to the laws, regulations, and instructions issued by competent authorities.
The Company reserves the right to reject any reservation or rental request if the Client fails to satisfy regulatory, credit, insurance, or operational requirements, or if the necessary authorization cannot be issued, in accordance with declared policies and statutory laws without prejudice to the Client’s legal rights.
Article 6: Registration and Electronic Account
When registering in the application, the Client agrees to provide accurate, complete, and updated information, including full name, ID or Residency (Iqama) number, phone number, email address, and any other data required for the service.
The Client’s use of a verification code or activation code sent to the registered phone number or email acts as an electronic means to verify identity, confirm account creation, conduct electronic transactions, and accept these Terms and Conditions pursuant to relevant regulations.
The Client assumes full responsibility for the accuracy of the provided data and commits to updating it immediately upon any changes.
Article 7: Submitted Data and Information
The Company processes data and information submitted by the Client through the application in accordance with the Personal Data Protection Law, relevant statutory regulations, and the Company’s Privacy Policy.
The Company does not acquire ownership of the Client’s personal data upon transmission; however, it may collect, process, store, and use it as necessary to provide services, execute contractual relationships, fulfill regulatory obligations, and protect both the Company’s and Client’s rights.
The Client agrees not to submit any unlawful information or data they do not have authority to provide or use.
Article 8: Accuracy of Information and Pricing
The Company strives to provide accurate and up-to-date information regarding vehicles, services, pricing, and offers. However, displayed information remains subject to updates or modifications prior to reservation confirmation and contract execution.
Prices and terms finalized in the confirmed reservation or executed rental agreement shall be binding; prior contradictory information or offers shall not be considered, except in cases of clear material or technical errors.
In the event of a technical or material error in pricing or vehicle details before contract execution, the Company reserves the right to correct the error and notify the Client. The Client may either accept the corrected price or cancel the reservation and receive a full refund of any paid amounts, without prejudice to their statutory rights.
Article 9: Limitation of Liability
The Company exercises reasonable professional care to ensure operational continuity of the application and electronic services, but does not guarantee that the application will be entirely free from interruptions, outages, or external technical errors.
The Company shall not be held liable for direct damages arising from:
- 1. The Client’s use of the application in violation of regulations or these terms.
- 2. Disclosure of login credentials or verification codes by the Client to third parties.
- 3. Disruptions caused by internet service providers, telecom systems, or third parties.
- 4. Force Majeure or emergency conditions beyond the Company’s control.
- 5. Inaccuracy or incompleteness of data provided by the Client.
Nothing in this article exempts the Company from any liability that cannot be excluded by law, nor does it affect statutory consumer rights.
Article 10: Privacy and Data Protection
The Company is committed to maintaining the privacy and confidentiality of Client data and taking appropriate organizational and technical measures to protect it from unauthorized access, use, or disclosure.
Client data is collected, processed, and stored for purposes related to service delivery, contract execution, identity verification, authorization issuance, payment processing, Client communication, and regulatory compliance.
The Company may share data, within legitimate parameters, with government, security, or judicial authorities, as well as authorized contractors and service providers, pursuant to applicable laws and the declared Privacy Policy.
Article 11: Terms of Service Delivery and Pricing
The Client acknowledges reviewing the vehicle type, requested service, price, fees, taxes, and associated costs prior to reservation confirmation.
Confirmation of the reservation constitutes agreement to the financial consideration outlined in the reservation summary, accounting for any additional amounts due to rental extensions, excess mileage, damages, violations, fuel, or extra services under the rental contract and applicable laws.
The Client agrees to receive electronic invoices and notices, and to utilize electronic payment methods available in the application.
The Client has the right to object to invoice details within thirty (30) days from the issuance date, without affecting any statutory objection periods or legal rights.
Article 12: Amendments to Terms and Conditions
The Company may amend these Terms and Conditions whenever required by operational or regulatory needs. The updated version will be published on the application along with its effective date.
The Company will notify Clients of material changes via appropriate means when legally required. Amendments shall not apply retroactively to reservations or contracts confirmed prior to the effective date unless mandated by applicable statutory provisions.
Continued use of the application after amendments take effect constitutes acceptance of the updated terms.
Article 13: Client Security Obligations
The Client is obligated to maintain the confidentiality of login credentials, passwords, and verification codes, and must not allow third parties to use them.
The Client must immediately notify the Company upon suspecting or discovering unauthorized access to their account and take necessary actions to reset passwords and secure the account.
The Client is prohibited from attempting to hack, disrupt, or gain unauthorized access to the application’s systems or data, or using software or code that harms the application, Company, Clients, or third parties.
The Company reserves the right to suspend or terminate accounts suspected of misuse or breach, taking appropriate legal actions.
Article 14: Client Requests and Instructions
Client requests submitted via their electronic account will be executed after verification using approved methods, and are presumed to originate from the Client unless the Company was previously notified of account compromise.
The Client must ensure the accuracy and completeness of entered data and instructions before submitting requests, bearing responsibility for consequences resulting from personal errors.
Submitting a request via the application does not constitute final acceptance by the Company, as fulfillment is subject to availability, data verification, and regulatory, insurance, and operational compliance.
The Company bears no liability for delays or failures to execute requests caused by external entities outside its control, unless resulting from proven negligence by the Company.
Article 15: General Provisions and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including Electronic Transactions Law, Personal Data Protection Law, Anti-Cybercrime Law, Transport/Traffic Regulations, and Consumer Protection Laws.
In case of any dispute, parties shall attempt an amicable settlement. If unresolved, jurisdiction lies with the competent judicial authorities in the Kingdom of Saudi Arabia.
In the event of a conflict between these terms and the signed rental agreement, the provisions of the rental agreement shall prevail regarding rental operations, subject to mandatory statutory rules.
The Company’s electronic records, contracts, invoices, and transaction logs serve as valid proof of transactions, unless proven inaccurate or modified through legal procedures.
Article 16: Reservation, Cancellation, and No-Show Policy
- 1. If a reservation is canceled six (6) hours or less before the scheduled pickup time, a 25% fee of the reservation value may be deducted, provided this policy was disclosed prior to confirmation.
- 2. If the Client fails to show up to collect the vehicle at the scheduled time without canceling, the rental value for the first day may be deducted.
- 3. If required documents (valid ID, Residency, or Driver’s License) are not provided, 25% of the first day’s rental value may be deducted.
- 4. If authorization cannot be issued due to Client-related reasons (expired license, failure to update Absher data, legal restrictions), one (1) day’s rental value may be deducted.
- 5. If the reservation cannot be fulfilled due to Company-related reasons, the full paid amount will be refunded unless the Client accepts an alternative vehicle or arrangement.
- 6. Refundable amounts will be processed using the original payment method, following statutory timelines and banking/payment provider procedures.
- 7. Rental charges are calculated from the date and time specified in the reservation if the Client arrives late. If collected early, charges apply from actual pickup time.
- 8. All cancellations and refunds remain subject to the Unified Vehicle Rental Contract and governing authority rules.
Article 17: Security Deposit
The Company may hold a security deposit for specific categories outlined in declared credit and insurance policies, including GCC citizens and visit visa holders, provided deposit amounts, reasons, and holding periods are disclosed prior to reservation completion.
The security deposit will be released after vehicle return and verification that no outstanding charges, damages, or traffic violations accrued during the rental period, within statutory and banking timeframes.
The Company reserves the right to deduct proven, outstanding amounts under the rental agreement from the security deposit, providing the Client with a detailed itemized statement.
Article 18: Age Requirements and Insurance Coverage
Client rental eligibility and insurance coverage limits are governed by age, driving license type, insurance policy terms, and applicable regulations.
If the Client is over sixty-five (65) years of age, terms permitted by the relevant insurance policy and regulations shall apply after explaining options and costs prior to contract execution, including:
- 1. Applying an additional deductible amount in case of an accident, per the insurance policy.
- 2. Selecting optional supplementary insurance or Collision Damage Waiver (CDW), where available.
Article 19: Subscription Cancellation
The Client may cancel a service subscription based on their package type or contract terms, after completing any mandatory minimum agreed duration, if applicable.
Subscription cancellation does not affect financial obligations accrued prior to the cancellation date, and final settlements will follow the Unified Contract and approved cancellation policy.
Article 20: Acknowledgment and Acceptance
The Client acknowledges reading, understanding, and agreeing to comply with these Terms and Conditions, Privacy Policy, Rental Contract, and associated service policies requested through the application.
Any provision conflicting with a mandatory legal rule shall be void, while remaining provisions shall remain valid and enforceable to the extent permissible by law.
